Terms and Conditions

​

​Last Updated: November 23, 2025

These Terms and Conditions (“Agreement”) govern the provision of professional training, consulting, and GDP compliance services by TrainGDP (“the Company”) to any customer engaging the Company (“the Client”).

​

1. Definitions

​

1.1 “Services” means all training, consulting, audits, quality management system support, documentation development, and any other GDP-related services provided by TrainGDP.
1.2 “GDP” refers to Good Distribution Practice for medicinal products, as defined by the MHRA, EU GDP Guidelines (2013/C 343/01), and any locally applicable UK regulations.
1.3 “Client” refers to the individual or organisation purchasing or engaging Services from TrainGDP.
1.4 “Agreement” refers to these Terms, together with any proposal, quotation, confirmation email, or statement of work issued by TrainGDP.

​

2. Scope of Services

​

2.1 TrainGDP shall deliver Services with reasonable skill, care, and expertise in line with industry standards and applicable GDP regulations.
2.2 The specific scope, format, and deliverables shall be as agreed in written proposals, quotations, or booking confirmations.
2.3 Any request to change scope must be agreed in writing and may incur additional costs or revised delivery timelines.
2.4 TrainGDP may appoint qualified subcontractors if necessary, without diminishing confidentiality or service quality obligations.

​

​

3. Client Responsibilities

​

3.1 The Client shall provide accurate information, access to relevant personnel, documentation, and facilities needed for the delivery of Services.
3.2 The Client is responsible for ensuring staff attendance at scheduled training sessions and for implementing GDP recommendations and corrective actions.
3.3 The Client must notify TrainGDP of any known regulatory inspections or enforcement activities that relate to the Services provided.

​

4. Fees and Payment Terms 

​

4.1 Fees shall be as stated in TrainGDP’s proposals, quotations, or online booking platform.
4.2 All invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.
4.3 Payments not received by the due date may accrue interest at 8% per annum above the Bank of England base rate, in accordance with the UK Late Payment of Commercial Debts (Interest) Act 1998.
4.4 Travel, accommodation, and reasonable out-of-pocket expenses incurred for on-site work shall be charged to the Client unless included in a fixed-fee agreement.
 

​

​

​

5. Cancellations, Rescheduling, and Refunds

​

5.1 Training Courses (Public, Online, and Bespoke)

​

• Cancellation more than 14 days before the course: no cancellation fee.

• Cancellation 7–14 days before the course: 50% of the course fee payable.

• Cancellation less than 7 days before the course or non-attendance: 100% of the course fee payable.

• Substitute attendees may be accepted at no additional charge with prior notice.

​

5.2 Consulting, Audits, and QMS Services

​

• Cancellations or rescheduling within 10 working days of the scheduled service may be charged at 100% of the agreed fee, plus any non-refundable travel costs already incurred.

​

5.3 TrainGDP’s Right to Cancel or Reschedule

​

TrainGDP reserves the right to cancel or reschedule Services in circumstances beyond reasonable control or if minimum course numbers are not met.
In such cases, the Client will be offered:

• A full refund, or

• A transfer to another available date.

​

​

6. Intellectual Property

​

6.1 All training materials, digital content, templates, SOPs, manuals, and documentation created or provided by TrainGDP remain the intellectual property of TrainGDP.
6.2 The Client receives a non-exclusive, non-transferable licence to use provided materials solely for internal business purposes.
6.3 Materials may not be reproduced, shared, distributed, or sold without prior written permission.

​

​

7. Confidentiality 

​

7.1 Both parties shall keep confidential all commercially sensitive, technical, strategic, or proprietary information shared during the engagement.
7.2 Confidentiality obligations remain in effect for five (5) years after completion or termination of the Agreement.
7.3 TrainGDP may use anonymised, aggregated data for benchmarking or industry insights, provided no Client-specific details are disclosed.

​

​

8. Compliance and Limitation of Responsibility

​

8.1 TrainGDP provides GDP guidance to assist Clients in understanding and implementing best practices and regulatory requirements.
8.2 The Client acknowledges that regulatory compliance remains its own responsibility and that TrainGDP cannot guarantee:

• Successful regulatory inspection outcomes, or

• Approval of processes, documentation, or systems.
  8.3 Recommendations provided by TrainGDP must be evaluated and implemented at the discretion of the Client.

​

​

9. Liability And Indemnification

​

9.1 TrainGDP shall not be liable for indirect, incidental, or consequential losses including, but not limited to, loss of business, revenue, profit, or reputation.
9.2 TrainGDP’s total liability arising from the Agreement shall not exceed the total fees paid by the Client for the specific Services that gave rise to the claim.
9.3 The Client agrees to indemnify TrainGDP against claims arising from the Client’s:

• Misuse of training materials,

• Failure to implement GDP recommendations,

• Breach of applicable laws or regulations.

​

​

10. Data Protection

​

10.1 TrainGDP processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.
10.2 Client data will only be used for delivery of Services, administration, certification, and regulatory compliance where applicable.
10.3 Clients are responsible for ensuring they have lawful grounds to share personal data with TrainGDP.

​

11. Termination

​

11.1 Either party may terminate the Agreement by giving written notice if the other party commits a material breachand fails to remedy it within 30 days of notification.
11.2 Upon termination, the Client must pay TrainGDP for all Services delivered up to the termination date, including costs incurred.

 

 

12. Force Majeure

​

12.1 TrainGDP shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:
natural disasters, pandemics, government restrictions, transport disruptions, cyber incidents, or labour disputes.

​

​

13. Governing Law and Jurisdiction

​

13.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes shall be subject exclusively to the courts of England and Wales.

​

​

14. Miscellaneous

​

14.1 No modification to this Agreement is effective unless agreed in writing by both parties.
14.2 If any part of this Agreement is found invalid or unenforceable, the remaining provisions shall remain fully effective.
14.3 This Agreement constitutes the entire understanding between TrainGDP and the Client and supersedes all prior discussions or agreements.